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Trouble shooting Unity Express with Call Manager Integeration & Operational Issues
Trouble shooting Unity Express with Call Manager Integeration & Operational Issues
=========== Unity Express – MWI Troubleshooting =======
From CCM
——–
CCM Detailed Traces, SDL and CTI traces
From CUE
——–
Show version
Show software versions detail
Show software packages
show software licenses
Show run
Show ccn application
CUE Debugs
———-
trace ccn SubsystemJtapi all
trace ccn StepSessMgmt Dbug
trace ccn StepCall Dbug
trace ccn StepContact Dbug
%%%%%%%%% IMAP Troubleshooting %%%%%%%
CUE Debugs
———-
trace imap command request
trace imap command response
%%%%%%% EMAIL Notification %%%%%%%%%%%
CUE Debugs
———-
trace configapi smpt debug
trace entitymanager NotifSched all
trace entitymanager NotifDB all
trace entitymanager NotifDevice all
trace entitymanager NotifProfile all
%%%%%% Message Notofication – Phone/Pager %%%%
CUE Debugs
———-
trace configapi restrntbl all
trace entitymanager NotifSched all
trace entitymanager NotifDB all
trace entitymanager NotifDevice all
trace entitymanager NotifProfile all
%%%%%%%%% Networking %%%%%%%%%%
From CCM
——–
CCM Detailed Traces, SDL and CTI traces
From CUE
——–
Show version
Show software versions detail
Show software packages
show software licenses
Show run
Show network locations
show network detail local
show network detail location id <id>
Show remote users
Show network queues
CUE Debugs
———-
trace ccn SubsystemJtapi all
trace networking smtp all
trace networking vpim all
If it is possible to reload the CUE module, enable the following debugs and reload :
ccn trace jtapi deb all
ccn trace jtapi info all
ccn trace jtapi warn all
%%%%%%%%% Not abe to session To Unity Express %%%%%%%%%
From the router hosting the CUE
——————————–
Show version
Show run
Show diag
Show log
Show ip interface brief
show interface service-engine x/y
Note: Make sure the route is available in the IOS for unity Express module ISM
Router Debugs
————-
debug scp all
test service-module service-engine <slot/port> console all
==========> General output collector commands and Tools ===========
If it is possible to reload the CUE module, enable the following debugs and reload :
ccn trace jtapi deb all
ccn trace jtapi info all
ccn trace jtapi warn all
The above three debugs take effect *only* after reload.
After the occurence of the problem, take the output of
“Show trace buffer long ” in CUE
AND
Copy the “atrace.log” and “messages.log” from CUE to a FTP server as shown below
——————————————————————————–
copy log atrace.log url ftp://username:password@ip-address/cue/atrace.log
copy log messages.log url ftp://username:password@ip-address/cue/messages.log